TWAIN Working Group Annual Conference · Fourth Year
📅 November 11–12, 2026 · Safety Harbor Resort & Spa, Florida

Optional add-on · Charity Golf, November 13 — supporting City of Hope cancer research. More info →

TWAIN CONVERGE 2026

Business Practices, Robotics & Developer Conference. ~100 decision-makers. Two days. Two tracks. One question that matters:

How do I use automation to drive workplace operational effectiveness — and profit from it?

Short site registration required for new visitors.

100%
2025 Attendees
Would Return
~100
Intentionally Curated
Attendees
2
Parallel Tracks
Day 2
30+
Years of TWAIN
Interoperability

This Conference
Was Built for You

Three distinct audiences. One focused event. Every session designed around a specific, actionable return for the people in the room.

Who This Is For

  • Records managers and IG professionals
  • Directors of compliance, legal ops and risk
  • Operations managers across capture, workflow and office tech
  • CIOs and VP-level technology executives
  • Digital transformation leaders
  • Healthcare, financial services, legal and government
  • Service bureau operators

What You'll Walk Away With

  • AI and automation explained in business language, not vendor-speak
  • Real case studies from organizations like yours
  • Questions to ask vendors, and the lock-in pitfalls to avoid
  • A framework for building the internal business case
  • How AI and robotics change efficiency and profitability
  • Peer connections across industries facing the same problems

Track A: Data Intelligence Business Practices

Interactive roundtables · Real-world case studies · No vendor pitches
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Who This Is For

  • MFP and copier dealers evaluating the robotics channel
  • Robotics OEMs and systems integrators
  • Managed service providers extending beyond print
  • Sales and service leadership in the office technology channel
  • Manufacturers and distributors watching the AMR market
  • Anyone whose service infrastructure could carry a new product line

What You'll Walk Away With

  • Where the office robotics market actually is and where dealers fit
  • How standardized billing makes robot fleets as manageable as print fleets
  • Financing structures that make the economics work for mid-market buyers
  • Live demonstrations of office-ready robots and the twAIn Robotics API
  • A dealer's first-hand account of entering the robotics business
  • What certification and open standards mean for what you sell

Track B: Robotics

Business-focused · Live demonstrations · Dealer case studies
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Who This Is For

  • Engineering teams at ISVs, OEMs and integrators
  • TWAIN Direct implementers and certification candidates
  • Robotics API developers
  • Teams building on LLMs and agentic workflows over document pipelines
  • Anyone working where embodied AI meets physical document handling
  • No-code and low-code practitioners

Learn the Technology

  • The TWAIN Direct Reference Platform: cloud print, pull scan and push scan on one protocol
  • The twAIn Robotics Billing Metrics API: Cost-Per-Task, Cost-Per-Time, Cost-Per-Linear-Foot, Robot Work Units
  • C2PA provenance and content trust in AI-generated document workflows
  • PC-less scanning architectures in real enterprise deployments
  • Open standards that keep AI agents, hardware and systems interoperable

Two Days.
Built for Action.

Day 1 — November 11
General Sessions (All Attendees) · Preliminary
12:00 – 1:00 pm
BREAK

Registration & Lunch

Welcome arrival — check in, connect with tabletop exhibitors and fellow attendees.

1:00 – 1:20 pm
ALL ATTENDEES

Welcome & Conference Overview

Setting the stage: why this moment matters for the traditional imaging community and the emerging robotics ecosystem.

Kevin Neal, Executive Director, TWAIN Working Group
1:20 – 2:10 pm
KEYNOTE

Keynote: Automation and the Bottom Line — What's Real, What's Coming, and What It Means for Your Organization

A business-first keynote connecting document intelligence, AI, and robotics to the operational realities of organizations in the room. Where are organizations seeing real ROI from automation? What does it cost to delay?

2:10 – 3:00 pm
FIRESIDE CHAT

The Business Case for Unified Interoperability: Maximizing ROI and Greater Profits

Open standards aren't just a technical choice — they're a strategic business decision. Unified interoperability across devices, platforms, and software reduces fragmentation, cuts hidden costs, and unlocks new opportunities for efficiency and innovation. This session explores what organizations gain when systems truly work together, and what they risk when they don't, framed for decision-makers, not engineers.

Fireside Chat
Kevin Neal, Executive Director, TWAIN Working Group — moderator
Richard Cashman, CEO, IP Syndicate
Jennie Fisher, Group President, Office Technology, GreatAmerica Financial Services
3:00 – 3:15 pm
BREAK

Break | Sponsored Exhibit Time

3:25 – 4:05 pm
ROUNDTABLE

Roundtable: The TWAIN & twAIn Robotics Roadmap — Your Voice in the Standards' Future

Open, moderated discussion with TWAIN Working Group leadership on the TWAIN and twAIn Robotics roadmap, emerging use cases, and community priorities. Attendees help shape the standard.

Kevin Neal, Executive Director, TWAIN Working Group — moderator
Michael Stramaglio, President and CEO, Stramaglio Consulting
Richard Cashman, CEO, IP Syndicate
4:05 – 4:45 pm
ALL ATTENDEES

AI, Compliance & Governance Risk Management: Driving Trust and Reducing Risk Through Open Standards

Multiple federal initiatives and agencies encourage or prefer open, non-proprietary, and interoperable systems for procurement, cybersecurity, and AI governance. Discover how stable, community-supported standards for AI agents, hardware, and systems create trust, ensure consistent operations, and drive efficiency, avoiding the risks of proprietary, siloed technology. Learn practical frameworks to manage AI-driven automation while maintaining auditability, regulatory alignment, and enterprise-wide reliability.

4:45 – 5:00 pm
ALL ATTENDEES

Preview: Day 2 Track Overview

Brief orientation to the two Day 2 tracks so attendees can plan their day.

Kevin Neal, Executive Director, TWAIN Working Group
5:00 – 7:00 pm
RECEPTION

Welcome Reception

Networking reception — tabletop exhibits open, drinks and light fare.

7:00 pm
BREAK

Dinner on Own

Day 2 — November 12
Morning Plenary (All Attendees) · Preliminary
7:00 – 8:00 am
BREAK

Continental Breakfast | Sponsored Exhibit Time

8:00 – 8:45 am
KEYNOTE

Morning Plenary: State of the Standards — TWAIN, TWAIN Direct & twAIn Robotics 2026

Updates from TWAIN Working Group leadership on milestones, certifications, and the roadmap ahead.

Kevin Neal, Executive Director, TWAIN Working Group

Day 2 delivers deep, targeted content across two concurrent tracks. If you are part of the data intelligence community, Track A is your home base. If you are exploring the robotics channel opportunity, Track B is designed for you. Both tracks reconvene for the Day 2 closing Developer Showcase. Each track features a dedicated moderator, is structured as interactive roundtables, and includes real-world end user case studies.

Track A · Data Intelligence Business Practices
Designed for hardware OEMs, ISVs, and end users. Sessions are educational and interactive — each includes structured audience discussion time. Real-world case studies are featured throughout. This is the primary track for the Capture/IDP/AI community: scanner OEMs, ISVs building capture and IDP applications, records managers, compliance officers, and anyone whose work is part of the broader data intelligence ecosystem.
9:00 – 9:15 am
Anchor Sponsor Presentation
9:15 – 10:00 am
The Value of PC-Less Scanning in the Enterprise

Real-world TWAIN Direct use cases — what to deploy, what works, what you should know, and the business impact.

Bruce Orcutt, Chief Product and Marketing Officer, ABBYY
10:00 – 10:45 am
The Records Manager's AI Toolkit: What You Need to Know Now

A practical session for IG professionals: what AI can automate in records management, where human oversight is non-negotiable, and how document capture standards protect compliance. No technical background required.

John Masters, CEO, Flamingo Services IG
10:45 – 11:00 am
Break — Sponsored Exhibit Time
11:00 – 11:45 am
The Cost of Fragmentation: Quantifying the Value of Open Standards in IDP and Data Intelligence Environments

An analyst-led session on what organizations spend in time, money, and risk when systems don't speak to each other — and how TWAIN Direct addresses that. Practical guidance for evaluating technology investments.

Harvey Spencer, President and Founder, Factorum LLC
11:45 am – 12:30 pm
TWAIN Direct Reference Platform
Joseph Odore, TD Platform Project Lead, TWAIN Working Group
12:30 – 1:30 pm
Lunch & Networking | Sponsored Exhibit Time
1:30 – 2:00 pm
Cybersecurity, Content Provenance & Document Trust in the Age of AI

How C2PA standards, blockchain-based tokenization, and TWAIN-certified capture workflows protect document integrity. Relevant for compliance officers managing AI-generated content risks.

Kevin Neal, Executive Director, TWAIN Working Group
2:00 – 2:30 pm
Roundtable: What End Users Actually Need — A Vendor/User Panel

End users present their real challenges; vendors respond. Direct feedback for the vendor community; real-world visibility for end users into available solutions. Learn what motivated their decisions, how they implemented, and best practices for maintaining these systems.

Bruce Nelson, Vice President, Strategic Initiatives, Hytec Solutions
Reena Philpot, Co-Owner, Precision Duplicating Systems
Terrence Abrams, CEO, Dynamic Excellence in Information
2:30 – 3:00 pm
Testing Labs & Certification Programs: What It Means for Buyers and Sellers

Keypoint Intelligence presents their lab testing and certification programs — what it tests, what certified products deliver, and why buyers should require it. Live certification demonstration.

3:00 – 3:15 pm
Break — Sponsored Exhibit Time
3:15 – 3:25 pm
Premier Sponsor Presentation — OPEX Corporation
Joseph Odore, Global Product Marketing Manager, OPEX Corporation
3:25 – 4:15 pm
From Scanners & Copiers to Robots: Unlocking Business Efficiencies and New Revenue Streams

The expertise, relationships, and service infrastructure that powered the managed print industry are the very foundation for success in the robotics and autonomous mobile robot (AMR) market. This session offers a clear, accessible look at how robots are being deployed, supported, and monetized, showing how businesses can drive operational efficiency while creating entirely new revenue opportunities.

Greg Walters, Founder, Crickets Continuum — moderator
Dan Western, Co-Founder and CVO, Gemynd
Art Post, Co-Founder, Crickets Continuum
Track B · Robotics
Designed for MFP/copier dealers, robotics OEMs, systems integrators, and end users exploring office automation. Sessions are business-focused and accessible, not deeply technical. Live demonstrations and case studies are central to this track. A central theme throughout Track B is how to leverage the standardized interaction between copiers, MFPs, scanners, and specific robots, so that the devices and workflows you already manage can connect intelligently with autonomous mobile robots without custom development or proprietary lock-in.
9:00 – 9:15 am
Anchor Sponsor Presentation
9:15 – 10:00 am
The Office Robotics Market: Size, Opportunity, and Where Dealers Fit

Analyst overview of the AMR and office robotics market — projected growth, current adoption, and how the MFP/copier dealer channel is positioned as the primary service and distribution network for office-ready robots.

Peter Bedell, Chairperson, TWAIN Working Group
Earl Philpot, President, Precision Duplicating Systems
10:00 – 10:45 am
Case Study: From Managed Print to Managed Robots — A Dealer's Journey

A copier/MFP dealer shares their experience entering the robotics market: motivation, lessons learned, business model, and results. Moderated Q&A.

10:45 – 11:00 am
Break — Sponsored Exhibit Time
11:00 – 11:45 am
The twAIn Robotics Billing Metrics API: Making Robots as Manageable as MFPs

An accessible overview of the twAIn Robotics open-source billing API — Cost-Per-Task, Cost-Per-Time, Cost-Per-Linear-Foot, Robot Work Units. How standardized billing enables dealers and MSPs to manage mixed robot fleets the same way they manage print fleets.

Peter Bedell, Chairperson, TWAIN Working Group
11:45 am – 12:30 pm
Live Robot Demonstration & Roundtable

Live demonstrations of office-ready robots, including the DCA/r (Data Collection Agent for Robots) from Crickets Continuum and the twAIn Robotics API in action. Moderated Q&A.

Kevin Neal, Executive Director, TWAIN Working Group — moderator
Terrence Abrams, CEO, Dynamic Excellence in Information
12:30 – 1:30 pm
Lunch & Networking | Sponsored Exhibit Time
1:30 – 2:15 pm
End User Case Study: Deploying Robots in the Real World

An organization that has deployed autonomous mobile robots shares their experience: selection criteria, integration challenges, ROI achieved, and what they would do differently. Buyer/user perspective, not a vendor pitch.

2:15 – 3:00 pm
Financing the Robotics Channel: RaaS Models, Leasing, and Making the Economics Work

How Robotics-as-a-Service pricing, usage-based billing, and leasing structures make robots accessible to mid-market organizations — and how dealers can structure offers their customers can say yes to.

Jennie Fisher, Group President, Office Technology, GreatAmerica Financial Services
3:00 – 3:15 pm
Break — Sponsored Exhibit Time
3:15 – 3:25 pm
Premier Sponsor Presentation
3:25 – 4:15 pm
Roundtable: Building the Robotics Ecosystem — Standards, Certification & Channel Development

Open discussion on the twAIn Robotics standards roadmap, the CORR certification program, and what it takes to build a channel that can sell, service, and support robots at scale.

Peter Bedell, Chairperson, TWAIN Working Group
4:15 – 5:00 pm
ALL TRACKS

Developer Showcase (Joint Session — All Tracks)

See solution demonstrations built on TWAIN Direct and the twAIn Robotics API. All tracks reconvene.

5:00 – 6:30 pm
RECEPTION

Closing Reception, Vendor Exhibits

Our Sponsors & Partners

TWAIN Converge 2026 is proud to be supported by the following sponsors and partnering organizations.

Anchor Sponsors

Available — contact Erin Dempsey to claim this tier.

Premier Sponsors
OPEX
Exhibitor Sponsors
Hytec Dealer Services
ABBYY
Meals & Breaks Sponsors
Parascript
Partnering Companies
Crickets
AIIM
AIIM Southeast & LatAm
Women in Information Management
Keypoint Intelligence
Print 4 Pay Hotel
BPO — The Imaging Channel
Lyrid
TBTLA
Gemynd
Quasi
IDEM Global
Euda

Safety Harbor
Resort & Spa

A historic 22-acre waterfront retreat on the shores of Tampa Bay, consistently ranked among the top destination spas in the United States. This is where meaningful industry connections meet genuine Florida relaxation.

🌊

Tampa Bay Waterfront

Waterfront nature trails, easy access to Clearwater beaches and Tampa dining

💆

50,000 sq ft Spa & Fitness Center

Mineral spring-fed pools, signature treatment rooms — 20% spa discount for conference guests

🍽️

Three On-Site Dining Venues

Including the celebrated Fountain Grille

✈️

Easy Access

Convenient to Tampa and St. Pete/Clearwater airports. Extend your stay — special rate honored 3 days before or after the event.

$179
/ night + tax · Resort fee included
Includes
✓ Resort fee included
✓ 20% spa discount (booked before arrival)
✓ Rate honored 3 days before/after event
✓ Limited room block — book early
Reserve Your Room
Contact Erin Dempsey for room block details

Charity Golf
for City of Hope

Stay one more day and play for a cause. TWAIN Converge has joined forces with the Executive Connection Summit — ECS East — for a charity golf tournament benefiting City of Hope cancer research and compassionate care. It doubles as The Great Reunion: Law Cypress Distributing and NewWave alumni, partners, and friends back on the course together.

The format is an eighteen-hole scramble with prizes and giveaways throughout the day. Rental clubs are available at the venue, so guests travelling without equipment can still play. Schedules and further details will be announced to participants.

01
Incredible Golf

An 18-hole scramble at a private course in the Tampa area. Relaxed, team-based, and built for fast-paced play.

02
Iconic Reunions

Law Cypress Distributing and NewWave alumni, partners, and friends back on the course together.

03
Leading Network

A full day alongside the decision-makers you spent the last two days with at Converge.

04
For the Cause

Every dollar raised supports City of Hope cancer research and compassionate care.

Day-of Schedule
8:00a Registration & Breakfast
9:30a Shotgun Start
3:00p Luncheon & Awards
Join the Fun Donate to City of Hope
Hosted by Kevin Neal · kevin.neal@twain.org

Join Us in
Safety Harbor

November 11–12, 2026. An intentionally sized event — approximately 100 attendees — built for quality connections over volume. TWAIN Working Group member companies receive one complimentary pass.

Questions about registration, sponsorship, or speaker proposals? Contact Erin Dempsey, Managing Director, TWAIN Working Group
Erin.Dempsey@TWAIN.org · +1 (910) 574-6631

$250
Per Person · Both Days
  • All Day 1 General Sessions
  • Day 2 access to your chosen track
  • Breakfast & lunch both days
  • Welcome Reception (Day 1 evening)
  • Closing Networking Reception (Day 2)
  • Tabletop exhibits & sponsor demos
  • Post-event report with key insights
Register Now
Short site registration required for new visitors.
Travel and hotel not included. TWAIN WG members: 1 comp pass — contact us.